Simple, flexible and powerful booking software for beauty centers (salons, spas, barbershops)
Appointments management. Calendar, unattended appointments, cancelation and reschedule appointments.
Manage customer information and customer groups. In addition, customers will have access to a portal to view information about the services requested from beauty centers.
Manage information about your staff, working hours, roles and work done. In addition, staff members will have access to a portal to view information about the services requested by clients.
Real time chat with beauty center staffs, customers and private groups.
Manage your business without any accounting knowledge. Transactions (income / expenses), reports and current account balance.
Management of many beauty centers from a single account at Merbeli. Each center will have its online profile with photos, physical address with geolocation, working hours, staff and services offered.
Create professional invoices and send them to clients. Invoices can be converted to pdf format and viewed on the platform by customers via a link.
Create professional quotations for getting customer attention. Invoices and quotations can be made with different templates and include your company logo.
Manage leads from different sources.
Clients can write reviews of the services received by each center. Reviews are from verified users.
Management of services offered. Price information, duration, staff that provides it, taxes and categories.
Management of products, categories and associated stock. Management of suppliers that sell the products, purchases and returns made.
Below we detail more features and opportunities that Merbeli will offer you when using it.
By using the Merbeli platform, beauty centers will be able to have a modern website, with excellent aesthetics, accessible from mobile devices, with full administration and control of the published information. In your business profile, you can post photos of the salon and your work done to attract more customers, as well as the services you offer, your prices and your staff who provide them. The beauty center will be able to indicate the hours of operation, the user will know if their premises are open or not at that time, also having the address and geolocation of the salon to attend the appointment once it has been booked.
Merbeli has an intelligent reservation system that takes into account existing appointments, center hours, available staff and their hours when scheduling an appointment.
The client and the staff will receive notifications of their booked appointments, with the possibility to cancel or reschedule them if necessary. The staff and administrators of the platform will have a calendar of the appointments reserved in each center, either in the day, week or month.
Studies indicate that more than 60% of appointments are booked when salons are closed. Merbeli allows its salon to remain open 24 hours a day, so that its clients can reserve its services. This feature also frees up valuable time during the day, allowing your staff to focus more on the salon and serving your customers.
Metrics play an important role in salons. As an administrator you will have a control panel with many graphs, tables and summary totals that will allow you to have an overview of your business to make better decisions.
Merbeli will allow you to manage many beauty centers from a single account on the platform. Each center will have its online profile with photos, physical address with geolocation, working hours, staff and services offered.
You can enter all the information related to your customers on the platform. In this way you will have a database with contact information and physical address, in addition to the services requested by the client, invoices, budgets made, among other functionalities. In addition, customers will have access to a portal where they can see information about the services requested from beauty centers and keep in touch with them.
Customers can be assigned and segmented by customer groups to facilitate their administration.
If you wish, you can enter the platform and maintain a database of potential customers. Potential customers are users who are not yet customers of your center, but you are trying to convert them into customers through marketing tools, etc. Once converted, you can transform them into clients of your center, without additional effort on the platform, just with a click.
The administration of the employees of your aesthetic center can also be carried out in Merbeli. You can register your contact information, work schedules, curriculum vitae, address, among other data. Merbeli also allows you to reserve time for an unlimited number of workers in as many places as you need.
The platform will allow a complete administration of the services offered. Each service may have different price and duration variants, which will allow indicating its current price, promotional price if it exists, price according to the staff that provides it, etc. The duration, number of sessions to fulfill the service, date and time of start and end of the services may also be entered, in addition to the taxes applied and the way to apply the tax in the collection of the service. For each service, you can also indicate which centers and which staff members provide them. Once the services have been entered, they will be available in the center's profile on the reservation platform, then they will be part of the appointments, then the invoices and finally the payments when the work done is completed.
For each service you can also manage categories to classify your services and their attributes. The categories of services will allow customers to facilitate the search and reservation of services in the profile of the center by applying the filter in a friendly way without reloading the page.
The platform includes an inventory system for products available in the center. These products may be sold to your customers and included in the invoices and budgets. You will also have updated information on the stock associated with each product and information on the supplier from which it was purchased.
For each product you can manage categories to classify it and indicate its attributes.
Suppliers to your business may also be entered into Merbeli. The supplier database will allow you to have the contact information of each supplier and their geolocated address to request more products or services when you have low stock or need maintenance in your business.
With Merbeli you will be able to create professional invoices with 3 formats of your choice and image of your company. After invoices are created, they can be converted to PDF format and sent to customers. Upon receiving the link by mail, customers will be able to view the created invoice and it will also be available in the customer portal to be viewed.
As with invoices, you will be able to create Estimates or Quotations for clients by selecting the services and products that the client requests and that are available in the center. The budgets will also have templates available with formats of your choice in which you can include your company logo. As with invoices, estimates can be converted to PDF format and sent to clients. Upon receiving the link by mail, they will be able to view the budget created and the budget will also be available in the customer portal to be viewed. If a customer accepts the quote, you can effortlessly turn it into an invoice with the push of a button.
Clients can write reviews of the services received by each center. The reviews will be made by verified users who received the service and once they are approved they will become part of the center's profile. In this way, customers will be able to search for the best qualified premises and view the opinions of other users when booking an appointment.
The platform will allow you to carry out the accounting of your center in an easy and intuitive way. In it you can record all the financial transactions that occur in your business. You will be able to manage multiple accounts for your finances and register for each one the income and expenses that occur, in addition to making transfers between accounts if necessary. In the accounts, in addition to simple transactions, recurring transactions can be recorded. A recurring transaction will be income or expenses that occur every certain period of time.
The system allows you to obtain many reports that will allow you to know the financial status of the system. Some of the reports will be the following: account status reports, detailed income report, income by date, detailed expense report, expenses by date, transfer report, income vs. expense report, reports by payer and reports by beneficiary.
Merbeli incorporates within its functionalities a chat in real time which will allow customers to communicate with the beauty center staff.
Many operations on the platform are complemented by sending notifications to users as a complement or reminder of them. Merbeli supports an unlimited number of email notifications.
The system automatically integrates with platforms like Google and social media platforms like Facebook to facilitate customer authentication and bookings. Although the centers may have their own pages on social networks or websites, the platform offers clear advantages for the management of the beauty center, in addition to integrating many functionalities and online booking into it.
Merbeli gives you an extra employee by automating and streamlining tasks, allowing your stylists and receptionists to focus on running your business. The booking software offers customers an easy way to book their appointments online, so you don't have to enter them manually. Even your staff will be able to record the appointments if the client did not do it online in a friendly way. Plus, its added features create organizational systems that help your business run smoothly without wasting hours that can be better spent. The Merbeli platform includes additional features such as billing and budgeting, accounting, employee management, and customer management (CRM).
The platform is intended to be used on a global scale incorporating multiple languages, multiple countries, multiple currencies and multiple time zones. The currently supported languages are Spanish and English, but the platform is designed to support all possible languages, so we will be adding more translations to it soon. Managing multiple languages also brings benefits. For example, if you speak one language and your customers speak a different language, they can indicate in their profile the preferred language for the site and the notifications they receive.
By doing manual tasks, the owners and staff of your beauty center will spend time managing their daily schedules and operations, wasting valuable time on tasks that can be perfectly automated. Businesses thrive when they can focus less on operations and more on providing excellent customer service. Our goal is to help you by continually improving and expanding our platform, to make it as intuitive and easy to use as possible, while also making sure we have all the features you need to organize and grow your business.
Another feature offered by the platform is the ability to upload files and documents. Once uploaded you can browse the files, edit them, organize them in folders and download them. This will allow you to have a repository of document information related to your business within the platform.
Merbeli is a complete suite that has all the tools to run a successful business on one platform. It is also focused on its ease of use, with wizards to facilitate the publication of abundant and complex information such as that of a center. Image handling is interactive allowing multiple uploads at the same time, delete and reorder without reloading the page, etc. We will try to make learning how to use the platform as intuitive as possible, as well as incorporating more tutorials and online help so that you know the solution in detail.
The resources that a center has, such as a chair, a box, etc. They can also be managed at Merbeli. In this way, the possibility of reserving them in a similar way to how it is done with the staff and keeping an availability calendar will soon be incorporated. This will make appointment management easier and smarter, since certain resources such as a box may be required in order to provide a service to a client and their availability must be managed.
The security and privacy of the information on the platform is one of our priorities. Our cloud servers will use SSL encryption and firewalls to protect user data, along with audits and use of best security practices to protect the platform and your data. In addition to security, special emphasis is placed on maintaining privacy practices and customer information will not be sold to third parties.
Using legacy PC installation software is often expensive, difficult to use and maintain. However, the Merbeli platform is available through the Internet, which makes it accessible from anywhere, only needing a web browser or a cell phone. You will be able to access and have the information of your aesthetic centers in your pocket, from wherever you are, and at the time you need it.
Being in the cloud, you will not have to worry about the software maintenance, which we will improve in functionalities and add new ones. The maintenance, update, operation and security of the platform is on our side and thus you will have more time to take care of your business and increase your sales.
The Merbeli platform does not charge clients of beauty centers for its services. It is totally free and you will only be charged the cost of the service published by each room. Aesthetic centers will only pay for what they use. They will pay a small fee, which will be a percentage of the value of the appointment that the client reserves to the center.
The platform has local payment options and will soon incorporate the possibility of online payment. In this way, clients will be able to choose their preferred payment method and will only have to worry about attending their scheduled appointment.
Merbeli aims to soon launch a mobile application for Android and iOS platforms that will work integrated to the site and will allow users to have a perfect online reservation experience, as well as incorporating functionalities for center administrators through from another service channel.
We are here to help you grow with us. We have a customer service where you can clear up any doubts or difficulties you encounter when working on the platform.